Privacy policy

Privacy policy

This policy covers all users who register to use the website. It is not necessary to register in order to gain access to the searching facilities of this site, but we may restrict access to certain areas as referred to below. Access to is free of charge to all users.
The website is operated by Frills Haberdashers, 5 Old Fore Street, Sidmouth, Devon, EX10 8LS. We are committed to protecting your privacy when you are using our online services.

During the registration process, we ask for personal information which both identifies you and enables us to communicate with you.

To help us prevent fraud, please be aware that we may make searches about you at credit reference agencies for the purpose of verifying your identity. These agencies may supply us with information, including information from the Electoral Register. The fact that we have requested an identity check is recorded by these agencies, though be assured that the searches will not be seen, or used by lenders to assess your ability to obtain credit.

Please also note that we may cross reference the information you provide us with data from a specialist anti-fraud third party with a view to stopping fraudulent transactions before they occur.

We will use the information you provide only for the following purposes:

  • To send updates regarding the status of your orders.
  • To understand the interests and buying behaviour of our registered users.
  • We sometimes use other companies to provide services to you or to provide services to us (for example our delivery company). To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep information secure.

This privacy policy only covers the website at Other links within this site to other websites or framed third party sites within are not covered by this policy.

If you choose not to register or not provide personal information, you may still visit the website but you will not be able to access any restricted areas only available to registered users. By completing the registration process, you are confirming that you accept the terms of our Privacy Policy as described and consent to our using your information accordingly.

Pages are provided (your account) where you can review your personal information at any time to ensure it is current and correct. You will be able to update, correct, change or delete any inaccurate details. You may also change your choice of opting in or out of marketing and promotional activities, although you may continue to receive mailings for a short period while your change is being processed. You have the right to ask for a copy of your personal information on payment of a small administration fee.

We have taken appropriate measures to ensure that your personal information is not unlawfully processed. uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including Secure Socket Layer encryption. treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company.

We will not transfer your personal information outside of the European Economic Area unless otherwise specifically advised.



Our website creates multiple cookies on your machine which contain session and state information. The information within these cookies does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts to function correctly. Please be aware that should cookies be disabled or blocked by third party software, many of our websites features may be unavailable.

Third party internet sites that you can link to from our website are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. accepts no responsibility or liability for these sites. Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.

For general information regarding cookies, please visit


Use by minors

The website is not intended for children and we ask that no-one under the age of 12 submits personal information to us or uses the site without the supervision of a parent or guardian.

Removal of information

We are unable to delete your account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting or legal purposes.


If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Data Protection Officer
Frills Haberdashers
5 Old Fore Street
EX10 8LS

Changes to this policy

If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Need Further Assistance?

If this article didn't help resolve your query, then you may wish to contact a Customer Service representative via email.