Conditions of use
Frillshaberdashers.co.uk terms & conditions.
Please read these terms and conditions carefully
before placing your order and retain a copy of these terms
and conditions and your order for future reference
In these terms and conditions:
- we, us and our refer
to Frills Haberdashers (registered address: 5 Old Fore Street, Sidmouth, Devon,
- you and your refer
to the purchaser of any goods from us.
- contract means the contract between you and us for
the sale by us to you of goods.
- goods means any goods or services you order
- order means an order placed by you with us for
the purchase of goods by clicking "Confirm" on
the confirm your order checkout page.
- consumer means any person who, when
placing an order with us, is acting for purposes which are outside
his or her trade, business or profession.
- checkout page means the pages on our
website which gives details of the goods, delivery address
and/or options, payment method and a "Confirm" button
- website means our website at
- Business sales
If you order goods other than as a consumer (eg.
because you are a business) then:
- these terms and conditions do not apply; and
- our business terms and conditions
shall apply to your order and any resulting contract between you and us.
- Terms of the contract
If you place an order for goods as
a consumer, these terms and conditions apply
to your order and to the contract between you and us.
We may change these terms and conditions at any
time. Any changes will apply to any orders that you place
after the time that we update the terms and conditions on our
website. The changes will not apply to any order that you place
before we make the changes on our website.
We have taken care to ensure that our website (including
the help pages) and these terms and conditions do not
contradict each other. However if there are any inconsistencies or
contradictions then these terms and conditions shall apply
instead of any contradictory or inconsistent part of our website.
- When the contract is
No contract exists between you and us until we notify you that we have
accepted yourorder and delivered the goods.
We are not obliged to accept your order.
- Description and price
of the goods
We make every effort to ensure that prices, pictures and
descriptions of goods shown onour website are
accurate at the time you place your order. All
prices include VAT unless stated otherwise.
Every effort has been made to ensure that colours are represented accurately,
due to the nature of variations between digital images and computer displays
colours may not be 100% accurate. This means we cannot guarantee that
what you see on-screen is the exact shade of a product.
The price of the goods will be as shown on
the checkout page of our website when youplaced your
order. We will charge you this amount.
You must also pay a delivery charge for the goods as
indicated on our website at the checkout page.
In the unlikely event that the price shown on the checkout page is
wrong, and we discover this before accepting your order, we are
not required to sell the goods to you at the price
shown. We always try and ensure that the prices of goods shown
on our website are accurate, but occasionally genuine errors may occur. If we
discover an error in the price of the goods that you have ordered we will
let you know as soon as possible and give you the option of
reconfirming your order at the correct price or cancelling it.
If you cancel yourorder and you have
already paid for the goods, then you will receive a full
We will deliver the goods that you order
to the delivery address you give when you placeyour
Once we accept your order, we will
endeavour to deliver the goods as soon as possible.
If there is no one available to accept the delivery when our courier
arrives, the courier will keep the goods for up to seven days
and you can arrange for a new delivery date. After two
days we may treat the order as cancelled
by you. In this case we will refund the price of
the goods, but we shall be entitled to keep the
amount you paid for delivery.
If you give us an incorrect or incomplete
delivery address and as a result we try but are not able to
make the delivery, we may treat the order as
cancelled by you. In this case we will refund the
price of the goods, but we shall be entitled to
keep the amount you paid for delivery.
If some of the goods you ordered are not available we may
deliver part of your order. Wewill deliver the rest of
the order as soon as possible afterwards.
- Your right of
cancellation under the Distance Selling Regulations
You may cancel the contract under the Distance
Selling Regulations by notifying us no later than 7 working
days after we deliver the goods that you are
cancelling the contract. Weregret that items purchased
by the metre are only able to be returned if faulty.
If you cancel the contract under the Distance
Selling Regulations, you must take reasonable care of
the goods from the time you receive them until you return them
If you cancel the contract under the Distance
Selling Regulations you must return the goods to us at your own
If you cancel the contract under the Distance Selling
Regulations and do not return the goods as required, we may
charge you our direct costs of recovering the goods.
- Faulty goods
In these terms and conditions, faulty goods means
any goods we supply to you that do not
conform to the contract. Faulty goods does not
include any goods that are faulty due to fair wear and tear,
wilful damage, accident, negligence by you or any third party,
use otherwise than in accordance with their intended use, failure to follow the
manufacturer's orour instructions, or any alteration or repair
carried out without the prior approval of us or the manufacturer.
You should notify us as soon as possible if you discover
that any goods are faulty.
Our website gives details of how to notify us of
any faulty goods and how to arrange for the problem to be
resolved. We strongly recommend that you use
our on-line returns tool (see our website for details).
If you return goods because you think
they are faulty, we may charge you the
cost of all transport and our actual costs and expenses in the
event that the goods are not in fact faulty goods.
- Returning goods –
When you return goods to us for
any reason (for example because you have cancelled the contract under
the Distance Selling Regulations or because you think they
are faulty goods):
- you must ensure that they are
properly and securely packaged and labelled with ouraddress;
- you are always responsible for any
damage in transit that is due to incorrect or inadequate packaging by you; and
- you are responsible for any damage or
loss in transit where you arrange the transport.
10. Force majeure
We shall not be liable for any failure to perform, or delay in
performing, any of ourobligations under the contract if
and to the extent that the failure or delay is caused by circumstances
beyond our control.
11. Limitation of
We shall not be liable to you for any loss or
- where there is no breach of a legal duty owed to you by us or
by our employees or agents;
- where such loss or damage is not reasonably foreseeable to us when we accept your
- to the extent that any increase in loss or damage results from breach by you of
any term of the contract.
Our maximum liability to you under
the contract shall be the value of the goods that
Nothing in these terms and conditions excludes or limits our liability
for death or personal injury caused by our negligence or
fraudulent misrepresentation or for any other liability that we are
not permittedby law to exclude or (as the case may be) limit.
These terms and conditions do not
affect your statutory rights.
Images of goods on our website are for illustrative purposes
only and may differ slightly from the actual goods.
These terms and conditions and the contract are
subject to English law.